FAQ's

How long does it take?

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you in 3-10 days. 

I have a large group I need doing?

No problem just drop us an email at support@yellowmeshop.com and we can discuss large jobs.

How is the portrait sent?

Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

Do pets count as a person?

Yes.

Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.